Privacy Policy

Last updated: August 16, 2026

This Policy describes how Nodo AI, Inc. (“Nodo”, “we”) handles information when you use Nodo on the web, iPhone, iPad, or desktop, or when you visit nodoia.app.

By using the Platform you accept this handling. Account, business, and plan details are also in the Terms of Use.

1. Who is responsible

Nodo AI, Inc. operates the Platform. Legal address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Branch (correspondence): 2261 Market Street, San Francisco, CA 94114, United States. EIN: 37-2193232.

For your account data (email, sign-in identifiers, preferences), Nodo decides the processing.

For floor operations data — menu, inventory, sales, tables, shifts, staff the owner enters — the owner introduces it and must have a basis to do so. Nodo processes it to provide the service.

2. What we process

2.1 Account

Name or alias, email, profile photo if you upload one
Identifiers from the sign-in provider (Apple, Google, or another we enable)
Language, theme, notification preferences
Device identifiers for alerts, if you turn them on

2.2 Business

Trade name, country, tax id (for example RNC)
Tables, menu, prices, inventory, units
Employees and shifts the owner records (name, alias, hours)
Sales, tender types recorded on the floor, service charges you configure
Plan status (trial, active, expired) and dates tied to the business

2.3 Orb and voice

The text or transcript of what you ask the Orb
The result of that instruction (a stock change, a sales question, an order)

That is required to do what you asked. We do not use the audio to sell ads.

2.4 Printer and the floor network

Printer name and address (Bluetooth or an IP on the local network)
Paper width and the fact that a ticket was sent to print

Those exist to print. We do not map your network beyond finding or remembering that printer.

2.5 Fiscal invoicing

If you connect e-CF: provider, certification status, tax id, and the metadata the flow asks for. The contents of a receipt follow the provider and the tax authority.

2.6 Plan payments

The plan is charged by a third party (Stripe). Nodo keeps subscription status and payment-customer references, not the full card number.

2.7 Technical

Device type, OS, language, time zone
IP address and error or performance logs
Cookies or local storage to keep you signed in

We do not ask for the phone’s location to “match” people. If a future flow uses location (for example a floor map), we will ask then.

3. Why we use it

Create and keep your account and business
Let the owner and staff run POS and the Orb
Charge the plan and apply the trial
Print tickets and, if you turn it on, issue e-CF
Detect abuse, failures, or fraud
Improve the product (for example so the Orb hears an order better)
Meet the law and answer an authority when we must

We do not sell your personal information.

Only what is needed:

Infrastructure (hosting, transactional email, technical logs)
Payments (Stripe, for the plan)
Sign-in (Apple, Google, or the provider you use)
Fiscal invoicing, if the owner connects a provider or starts certification
Authorities, when the law requires it

Staff see what the owner opens: tables, menu, checkout. They do not see the owner’s fiscal setup or the plan payment.

A printer on your network is not a personal-data “recipient” on the internet: the ticket prints on the floor.

Custom work may sit under a separate engagement, with the same confidentiality rules or those in that contract.

5. Retention

We keep the account and business while the service is active, plus whatever extra time the law requires (for example sales or payment records).

If you delete the account or the business, we delete or anonymize what we no longer need, except what we must keep by law or to close a claim.

6. Security

We encrypt traffic, restrict internal access, and host on managed infrastructure. No system is perfect. If an incident materially affects you, we will notify you as required.

7. Your rights

Depending on your jurisdiction you may ask for access, correction, deletion, objection, or to withdraw consent. Write to info@nodoia.app. The owner manages staff data in the business; if an employee wants a name or shift fixed, the natural path is the owner, and we help if needed.