Complaints

Last updated: 8 November 2026

If something did not go as you expected, we want to know and fix it.

1. How to file it

Write to info@nodoia.app with the subject "Complaint". Include:

• your name and your account email;
• what happened and when;
• the order or transaction code (for example, OTC-XXXXXX), if there is one;
• what you are asking for to resolve it.

If the complaint is about an OTC desk contract, you can also write to business@nodoia.app.

2. Timeframes

1. We acknowledge it within 2 business days.
2. We answer with a resolution or an explanation within 15 business days. If we need more time, we tell you why and when you will have the answer.

3. How we handle it

• Filing a complaint is free and does not affect your account.
• A team member reviews it, someone other than the person who handled the case where possible.
• We keep a record of every complaint and its answer.

4. If you are not satisfied

Reply in the same thread and ask for a review by the compliance officer. If you live in the United States, you can also file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint.